Thanks for shopping with us at Gianna Meliani. If you are not entirely satisfied with your purchase, we're here to help.


Standard shipping orders ship within 1-2 days.


If your purchase is not what you expected we will gladly refund you minus shipping cost. Your package must be postmarked for return within 14 business days of the delivery date of your original package. 

Once your return is processed by our returns department, it may take up to 3-5 business days to receive the refunded amount back to the card used. 

To be eligible for a return, your item must be unused and in the same condition that you received it. Shoes and Sale Items are FINAL SALEYour item must be in the original packaging. 

To make a return email us with your order number at for a return form. Include return form and mail to the address below:

Via Marconi 28
56020 Santa Maria a Monte (PI) ITALY
Phone +39 0587 709149
Fax     +39 0587 706174

Items will not be refunded without return form.


If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.